Fulltime (Start and finish time may vary)

Wage: Le500,000.00 per month

FTC: initial 3months contract (may be extended, subject to management reviews)

Argetam.com is the number one online marketplace in Sierra Leone, where customers can buy and sell, goods & Services. We are currently recruiting for a full-time contact center Customer Service Assistant Job, to be based in Freetown (Godrich - Baoma)

Job Description

We are looking for a Customer Service Assistant who will primarily liaise with customers over the phone, via our online chat system and email.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behaviour. The Customer Services role is a fundamental activity within our organisations and although the specific duties will vary, the essence of this role is to act as a link between customers and the organisation.

Responsibilities

Responsibilities are but not limited to:

• Manage large amounts of inbound and outbound customer calls in a timely manner
• Giving information and helping to solve customer problems.
• Build sustainable relationships with businesses and engage customers by taking the extra mile
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Complaints handling
• Taking information from customers and entering it into a database.
• Acting as the admin for the warehouse
• There will be some selling of products and taking orders, passing them to the appropriate person/department.
• Making sure that the customer's experience is a positive one.

Requirement

• Good communication skills (verbal and written) communication skills along with active listening
• Active listening and Complaints handling experience
• Previous experience in a customer service role (desirable but not essential)
• Must have the ability to multi-task, set priorities and manage time effectively
• Must have good computer skills with the ability to type fast using; desktop, tablet, and/or phone
• WASSE qualified but not essential (if not qualified to WASSE level, you may need to pass a verbal and written test) Must be motivated with a good attitude 

If interested, please apply by sending us your CV at: market@argetam.com